From inquiry to report card
The complete journey of a boarding stay — from first contact to post-checkout.
Discovery
A parent discovers the facility through Instagram, Google, a friend's referral, or a walk-in visit. If the facility has a public inquiry form, the parent can fill it out online — their details, including intended check-in and check-out dates, land on the facility's leads dashboard. Otherwise, the facility creates the contact manually after a phone call or WhatsApp conversation.
Booking and intake
The facility creates a booking through the onboarding wizard — a phone-first flow that looks up the parent, creates or selects the parent and dog records, and books the stay in one pass. If the parent came from an inquiry lead, their details and intended dates pre-fill automatically. If the facility requires KYC verification and the parent hasn't uploaded documents, the booking starts as 'pending approval' and transitions to 'confirmed' once they verify. The parent receives a WhatsApp link to the portal and, if applicable, an intake form to complete before the stay.
Check-in day
When the dog arrives, a staff member records their weight, takes a condition photo, acknowledges any special instructions, and assigns a kennel. The booking status moves to 'checked in' and the kennel is marked as occupied. The parent receives a WhatsApp link to a live stay page where they can follow along throughout the visit.
The stay
Caretakers log care throughout each day — meals (with how much the dog ate), walks (duration and type), mood checks, poop, medication, photos, and notes. If a dog has allergies or active medications, a red banner appears before every log entry so nothing gets overlooked. At 7pm IST, the day's logs are compiled into a daily update that the facility shares with the parent via WhatsApp or push notification.
Check-out
When the stay ends, staff checks the dog out. This triggers two things automatically: a report card is generated from the entire stay's care logs (with stats on meals, walks, mood, and medication compliance), and an invoice is created with the boarding charges plus any add-on services. The kennel is released back to the available pool.
After the stay
The parent receives the report card and invoice via WhatsApp links — both viewable without logging in. They can rate the stay (1 to 5 stars) and leave a note for the team. Many parents share the report card with family or on social media, which becomes organic word-of-mouth for the facility. The stay history remains in both the facility's dashboard and the parent's portal for future reference.